Other clues I had that things might not be right with the headings in this document were the Document Map ( View > Document Map) and the Cross-reference dialog box. Not so easy, especially if you’re the editor and not the author. However, if you have ‘Error! Reference source not found’ instead of the cross-reference, then you’ll have to figure out what it’s meant to refer to by the context of the text surrounding it, and then reassign it. That’s easy - it’s a bit time-consuming, but it’s easy as you know where it *should* refer to. But Word doesn’t know this new heading should be the cross-reference, so you need to reassign it. Somehow Word remembers where the now-deleted heading was, so Ctrl+click takes you to where the new one is. How to fix these broken cross-referencesįor broken cross-references with a number like ‘0’ (as in the example above) or ‘1.x’, then Ctrl+click on the number and you’ll get taken to where Word thinks the heading is. So you need to do a Find ( Ctrl+F) and look for ‘section 0’ (without the quotes). Let’s use the example above - the incorrect reference is ‘Section 0’. Typically you’ll have a word in front of them that you can use to narrow down the search. How to find these broken cross-references If any of the headings you replace are cross-referenced within the document, they will become ‘0’ or ‘1.x’ or perhaps Error! Reference source not found’ cross-references - as shown below: However, this solution, while it worked, threw up another problem… What can go wrong My TOC was back in order and I was happy, and my client was happy too! I’d been adding the new lines below the heading, so I tried her suggestion - and it worked!

She asked if I’d tried adding new lines ABOVE and BELOW the heading, re-creating the heading above the existing one, then removing all the excess lines and the heading that was misbehaving. What did work was a suggestion from my colleague, Susan Mc. reapply the style to the heading, reinsert the TOC from scratch, use the Organizer to copy across the original heading styles from the template, reassign the template to the doc, etc.).

So I tried several other strategies, none of which worked (e.g. Well, that worked for some of the Heading 3 level headings, but I just couldn’t fix the Heading 1 and 2 levels this way. I’ve had this before and have usually been able to fix it by doing Ctrl+click on the page number to go the heading that isn’t behaving, pressing Enter a few times at the beginning of the text for that section, creating a new heading with the same text on one of the new lines, applying the appropriate heading style, then deleting the old heading and any excess lines, then updating the TOC. Broken TOC where heading and page numbers are on different lines What I tried

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